Our new learning programme has been launched, with the free Manager Ready to Serve short course and Team Member programme, to help prepare hospitality businesses in reopening planning.
At the start of 2020 no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams.
COVID-19 has rocked the world, and hospitality businesses have been hit particularly hard. The very nature of hospitality is to create a social experience, so imagining life after lockdown in the wake of social distancing is a challenge.
One thing that has emerged from this crisis is the strength in the hospitality community. Organisations have banded together to support business owners and team members through these tough times.
Here at CPL Learning, we’ve joined forces with a number of organisations over the last couple of months to help support the hospitality industry. Such as partnering with UK Hospitality to launch the completely free e-learning platform UKH Pathway.
And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry.
Development has been underway on our brand new ‘Ready to Serve’ learning programme. Our new programme has been designed to help hospitality businesses get back trading when the COVID-19 lockdown restrictions are lifted in the UK.
We know there are a whole lot of operational and practical considerations that will need to be addressed for businesses to reopen, and we are on hand to offer guidance on how to get your premises ready to serve and how to deliver service and drive sales as we get used to a ‘new normal’.
With expert insight and advice, the programme will help operators to be as match fit as possible.
First course launched
Last month we opened up registration to be among the first be know about our new learning programme, and last week we launched the first course program for managers and supervisors.
The Manager Ready to Serve programme is a completely free short course that allows those in a management or supervisory role to understand the actions and responsibilities they have in getting their sites and teams ready to serve customers once again. The course provides step-by-step guidance and support for reopening a site safely, how to manage potential risks and delivering excellent service. The learning programme will help managers operate safely and profitably.
Topics included in the free Manager course will include operational guidance such as ‘Risk Assessment’, ‘Team Safety and Protection’ and ‘Social Distance’. Their will also be guidance on the skills needed to continue delivering service and a hospitality experience for guests with ‘Communication and Conflict’, ‘Developing the Offer’ and ‘Welcoming Guests’. As well as heightened hygiene guidance with ‘Cleaning and Hygiene for Building and Equipment’ to keep them and their guests safe.
Getting your teams Ready to Serve
We know that preparing your teams for reopening will be a challenging time. All teams will need heightened training on hygiene, changes to operations and other pre-shift, on-shift and post-shift procedures.
The next part of the course launching today, is our Team Member Ready to Serve programme. This course set will allow you to quickly and efficiently deliver the training needed to continue delivering service and a hospitality experience for guests in line with the recommended government guidelines.
The new programme for team members will look at heightened hygiene and safety procedures that will give your teams and guests confidence in operating when reopening.
The programme will be delivered with modules covering the key compliance procedures and measures and your team members will be COVID secure upon completion.
The first modules in the programme are being released today, offering guidance on operational changes in line with the Government’s COVID Secure guidelines through the ‘COVID Secure’ module.
Teams will also be able to access modules in Allergens and Age Verification, these modules represent some of the important matters your teams will need to be prepared to deal with in reopening. These modules will help teams with the communication skills needed to deal with compliance requirements allowing for operational changes.
Tensions will still be high as people venture out of their homes socially again, and this may mean there are extra considerations in helping customers feel safe and managing any conflicts that may arise which will be supported by our ‘Conflict Management’ module, which is also available from today.
More modules will be released regularly and if you have purchased the Team Member Ready to Serve programme you can be assured that your teams will be able to access all new modules as they are released. Other topics covered in modules being released regularly, include:
- Delivering exceptional hygiene standards is going to be imperative in helping customers feel secure about visiting your establishment. Your teams will also need extra training in delivering the kind of hygiene levels that are necessary post-lockdown, and our modules in ‘Food Safety’, ‘Cellar Cleaning and Equipment’ and ‘Kitchen Cleaning and Equipment’ will allow you to deliver this quickly to your teams as well as provide documentation of completed training.
- Delivering customer service and guest excellence after lockdown is also going to present new challenges. Our modules ‘Delivering Guest Excellence’ and ‘Creating Hospitality in a Sterile World’ will help your teams to adjust to delivering customer service with social distancing?
- Tensions will still be high as people venture out of their homes socially again, and this may mean there are extra considerations in helping customers feel safe and managing any conflicts that may arise which will be supported by our ‘Conflict Management’ module.
This list represents just a portion of what will be on offer from our new initiative. CPL Learning is committed to delivering everything needed to reopen your business efficiently and effectively. Find out more about the Ready to Serve Manager free course here and the Team Member programme here.