Hospitality Professionals: Job Concerns Mounting Among Frontline Workers

The latest survey of CGA and CPL Learning’s Hospitality Professionals survey reveals how frontline hospitality team members feel as England enters second national lockdown.

Early into the last lockdown CGA and CPL Learning formed the Hospitality Professionals survey to gather vital frontline perspectives from those working within the industry. The latest pulse survey reveals that three quarters of hospitality team members are concerned about their job security as the sector heads into a second national lockdown in England. 

Hospitality Professionals: Job Concerns Mounting Among Frontline Workers

Heightened anxiety

Anxiety has been heightened by the enforced four-week closure of hospitality venues in England from Thursday (5 November), which follows a ‘firebreak’ lockdown in Wales and a swathe of closures in Scotland. Two in five (42%) people in the industry are also very concerned about long-term job security—double the figure (22%) in CGA’s Hospitality Professionals survey towards the end of the first national lockdown in June.

With no end to trading restrictions in sight, staff are also downbeat about the general prospects for the industry. Less than a fifth (18%) of the panel are optimistic about the prospects of the sector over the next six months – down 25 percentage points from June. Only half (49%) say they are confident that their employer will survive the COVID-19 pandemic – again, substantially down from June’s figure (71%).

“This survey illustrates how lockdowns and a steady stream of new trading restrictions have created widespread anxiety for hospitality professionals,” says Chloe Sheerin, Consumer Research Executive at CGA. “Frontline teams have worked very hard to bolster consumers’ confidence and support the sector’s recovery over the last few months, but November will now be a stressful month for many of them.”

Chief Operating Officer of CPL Learning, Jamie Campbell, added: “It’s no surprise that we have seen a change in sentiment from the first lockdown period in that team members are now more worried about their job security. Hopefully the expanded Job Retention Scheme will go some way to allay these fears, but it’s clear more support will be needed for businesses with the risks of moving back into the tier system clear to see.”

Supporting Teams

The survey results highlight the need for employers to support their teams over the four-week lockdown. Previous Hospitality Professionals surveys have shown that businesses did a good job of this over the first lockdown period, with a third (35%) said their opinions of their employers had improved over lockdown – three times the number (12%) whose opinions worsened.

“By and large employers responded well to the challenge of keeping staff supported and valued earlier this year—but amid so much concern about jobs, they will need to double down on those efforts in November,” says Chloe Sheerin. “If they can do so, frontline teams will be well motivated to help their businesses bounce back once this latest lockdown is over.”

The Hospitality Professionals Pulse survey is powered by CPL Learning and CGA, and provides a platform for professionals to share their experiences at work and support operators across hospitality. To learn more about insights from the service or to join, please email

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