Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

Text: Supporting the Sector

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

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4 things your teams need to know when reopening

4 things your teams need to know when reopening

When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.

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Are you ready to serve? Prepare for reopening with CPL Learning

Are You Ready to Serve? Prepare for Reopening with CPL Learning

At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.

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HTA Launches New App with CPL Learning

HTA Launches New App with CPL Learning

The HTA has announced that it has launched a new mobile App, to give horticulture businesses access to up-to-date industry information, resources, and training opportunities. The HTA App has been developed with CPL Learning to help support horticulture businesses and offers an extensive library of industry-specific content and compliance e-learning courses, as well as a live newsfeed. The HTA App can be downloaded for free on any smart device from today.

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Boost Your Knowledge of Gin with New Course from CPL Learning

Boost Your Gin Knowledge with New Course from CPL Learning

Last year sales of gin rocketed in value by 56%, with on-trade gin sales reaching £1.4bn in the year to mid-May 2019. Many operators are now starting to plan for re opening, and this means that now may be the perfect time to upskill your team and gain expert level knowledge in one of the nation’s favourite drinks. CPL Learning have launched a new course Gin and The Perfect Serve.

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Punch Publicans Upskill During Furlough with CPL Learning

Punch Publicans Upskill During Furlough with CPL Learning

Punch pubs were determined to support their publicans during the lockdown period by providing access to learning resources. The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.

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Cellar to Glass: Cellar and Bar Online Course Launched

Cellar to Glass: Cellar and Bar Online Course Launched

Today, CPL Learning launch an exciting new online learning programme – Cellar to Glass. Developed using the expertise of Beer Sommelier Annabel Smith, the Cellar to Glass e-learning course provides a comprehensive guide to implementing best practices in the cellar, behind the bar and ensuring that premises are in pristine condition.

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Future Thinking: Why the Customer Experience Matters

Future Thinking: Why the Customer Experience Matters

As we prepare to extend the lockdown period, some of us are starting to think ahead. What happens when we start to return to normality? How will we rebuild our businesses when the time comes? Find out how exceptional customer service will be more crucial than ever.

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UKH Pathway e-learning platform for hospitality workers launched

New e-Learning Platform for Hospitality Workers Launched

This week, UKHospitality and CPL Learning launch a new online training platform for hospitality team members. UKH Pathway is free to use while hospitality businesses remain closed due to the COVID-19 crisis and provides access to learning, well-being and personal development resources for furloughed team members.

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