Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

The Evolving Landscape of Forecourt Retail

The Evolving Landscape of Forecourt Retail

Whether it’s serving the local community or preparing for an increase in domestic tourism, forecourt retailers will play an important part in serving British shoppers in 2021. Adapting and planning are key in an operator’s ability to capitalise on the opportunities presented to them, and training plays a huge role here. Let’s look at some of the ways training will help you in 2021.

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Introducing the Hotel Collection

Introducing the Hotel Collection

Today we are launching a new collection of courses aimed at supporting teams in the development of their hotel and accommodation career. Find out more about the Hotel Collection right here.

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3 Product Skills Online Courses to Offer Teams in 2021

3 Product Skills Online Courses to Offer Teams in 2021

Back in July, we released the first insights from our Hospitality Professionals survey which revealed what frontline hospitality workers are looking for when it comes to personal and professional development. In this article, we’ll look at some of our newest product-based online courses, and how they align with customer demand, market trends and how they can ultimately help your venue throughout 2021.

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Online Personal Licence

How to Gain Your Personal Licence Qualification Online

We’ve all had to spend this year looking at new ways to do things. Remote working and online tools have never played such a vital role in our lives. And it’s no different for the personal licence services we have been relied on providing for so long. Back in March, we were able to launch a fully online personal licence e-learning course and remote invigilation service for gaining your APLH and SCPLH. This online course and exam has been allowing learners to successfully complete their personal licence training and exam remotely throughout the pandemic and gain their qualification. 

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Preparing for lockdown

Reopening Planning in Lockdown: What Did We Learn from Last Time?

Hospitality businesses have been pushed to their limits this year and with the second national lockdown looming, there is obviously growing concern about what that will mean for the UK’s third-largest employer and the thousands of business owners and team members affected. What we did see during the last lockdown was an amazing sense of resourcefulness, resilience, and support within the sector. This time we are better prepared and more informed to support operators and their teams in maximising this time and emerge from this lockdown in a strong position to face to the future. Read on to find out what happened last time and what you can do to support your teams and the sector through the second lockdown.

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COVID-19 Training Advice for Student Unions with NUS Academy

COVID-19 Training Advice for Student Unions with NUS Academy

The NUS have partnered with CPL Learning to deliver NUS Academy, a digital training platform that allows you and your team to access over 40 online courses, as well as a range of engagement and communication features and tools. Rigorous health, safety and hygiene compliance have never been more important for venues. Not only can the NUS Academy platform help you deliver the core compliance and health and safety training you need to be a legally compliant operator, but also give your teams access to continually updated COVID-19 secure training. Read more about the great benefits of using NUS Academy for your SU teams.

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Hospitality Professionals: Returning to the Sector

Hospitality Professionals: Returning to the Sector

One of our commitments as we all continue to manage the changing industry landscape is to provide people-driven data to drive change in our businesses. Our Hospitality Professionals panel gives a key insight into those working within the hospitality sector, who have a passion for the industry and a desire to be heard, along with a wealth of experience and expertise which can be learnt from when planning for recovery. Our latest Hospitality Professionals survey was completed by our panel of frontline hospitality workers between the 31st July and 5th September and focuses on the return to working in the sector.

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Get Ready for Rum – The Next Big Thing

Get Ready for Rum – The Next Big Thing

With rum set to be the next big thing in the drinks market, make sure you and your team get ahead of the curve with our new online course. After the explosion in gin popularity over the last couple of years, everyone is wondering what the next big thing in drinks is set to be. Recent research from CGA report that prior to lockdown the rum market was in 3% growth, being driven predominantly by growth in the golden and spiced rum categories. There has also been a growth in the number of rum brands entering the market, suggesting that rum could well be the next spirit category to follow gin in growth.

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How to reduce no-shows at your restaurant

4 Tips to Reduce Restaurant No-Shows

As hospitality businesses across the UK continue in their reopening efforts amidst heightened hygiene and changes to operations to support COVID measures, the problem of no-shows to bookings can cause problems. As many businesses are running their operation at a reduced capacity, every cover counts. Our new free learning activity has been produced in collaboration with sector experts to help hospitality operators implement actions to reduce the number of no-shows.

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Text: Supporting the Sector

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

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