Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

Text: Supporting the Sector

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

Read more
Hospitality Professionals Rate Learning During Lockdown

Hospitality Professionals Rate Learning During Lockdown

Training specialists CPL Learning have joined forces with insight and data consultancy CGA to provide a unique perspective on the impact of lockdown on front line hospitality team members with our most recent survey. Over 500 hospitality professionals from the across the sector where surveyed revealing how team members feel about reopening, the extent to which team members have been supported through lockdown and their thoughts on their future within the sector. We’ve broken down the data to show you what impact learning and development has had on your teams, and how investment in personal and professional development helps to build a strong and supportive team for your business.

Read more
Publicans – Have Your Say by Taking Our Survey

Publicans – Have Your Say by Taking Our Survey

Are you a publican running a leased, tenanted, or freehold venue? This week, we have launched a new survey in conjunction with data insight consultancy CGA aimed ay understanding the thoughts, opinions and challenges tenants, lessees, and free trade operators have experienced during this non-trading period. Find out how you can help support the sector by taking part in our survey today.

Read more
Team Survey Results – How do your teams feel about reopening?

Hospitality Professionals Survey – How Do Your Teams Feel About Reopening?

CGA, the insight and data consultancy for pub, bar, and restaurant operators and training specialist CPL Learning have provided a unique perspective on the re-opening of the hospitality sector, from those on the front line. The research is a first-of-its-kind study with over 500 professionals from across the hospitality sector revealing the extent to which employees have been supported through lockdown and their thoughts ahead of returning to the industry. Find out how your teams feel about reopening on the blog.

Read more
4 things your teams need to know when reopening

4 things your teams need to know when reopening

When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.

Read more
Are you ready to serve? Prepare for reopening with CPL Learning

Are You Ready to Serve? Prepare for Reopening with CPL Learning

At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.

Read more
Calling All Hospitality Team Members! Have Your Say Today.

Calling All Hospitality Team Members! Take Our Survey Today.

The hospitality sector has been hit hard by the effects of lockdown and as the country’s third-biggest employer, hundreds of thousands of hospitality team members have found themselves affected. The Hospitality Team Member Survey is your chance to express your thoughts and experiences as an integral part of the sector. Read more about the survey created in conjunction with CGA and UKH, and how your experiences will support the sector and provide vital insights to help support operators and lobbying efforts of the sector with the government.

Read more
#FAIR4Hospitality: UKH launches campaign to support reopening of sector

UKH Calls on Government to be #FAIR4Hospitality

The COVID-19 pandemic has had a devastating impact on the hospitality sector, with a 21% decline in trade in the first quarter of 2020 as the industry moved into lockdown – 10% worse than the whole economy. Now there has been a near wipe-out of trade with around a third of businesses reporting that they will never reopen some sites. #FAIR4Hospitality outlines the key areas that the government can focus on to support the sector in reopening.

Read more
CGA Report: What Can Be Learnt from China Post-Lockdown?

CGA Report: What Can Be Learnt From China Post-Lockdown?

CGA’s most recent report presents the findings of research undertaken from the epicentre of the COVID-19 crisis, surveying 2,000 consumers in China’s most developed bar and restaurant markets in Beijing, Shanghai, Chengdu, alongside Wuhan itself. The survey allows us to understand how consumers in China have reacted to the reopening of eating and drinking out establishments in the wake of lockdown.

Read more
Boost Your Knowledge of Gin with New Course from CPL Learning

Boost Your Gin Knowledge with New Course from CPL Learning

Last year sales of gin rocketed in value by 56%, with on-trade gin sales reaching £1.4bn in the year to mid-May 2019. Many operators are now starting to plan for re opening, and this means that now may be the perfect time to upskill your team and gain expert level knowledge in one of the nation’s favourite drinks. CPL Learning have launched a new course Gin and The Perfect Serve.

Read more