Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

Publicans – Have Your Say by Taking Our Survey

Publicans – Have Your Say by Taking Our Survey

Are you a publican running a leased, tenanted, or freehold venue? This week, we have launched a new survey in conjunction with data insight consultancy CGA aimed ay understanding the thoughts, opinions and challenges tenants, lessees, and free trade operators have experienced during this non-trading period. Find out how you can help support the sector by taking part in our survey today.

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Team Survey Results – How do your teams feel about reopening?

Hospitality Professionals Survey – How Do Your Teams Feel About Reopening?

CGA, the insight and data consultancy for pub, bar, and restaurant operators and training specialist CPL Learning have provided a unique perspective on the re-opening of the hospitality sector, from those on the front line. The research is a first-of-its-kind study with over 500 professionals from across the hospitality sector revealing the extent to which employees have been supported through lockdown and their thoughts ahead of returning to the industry. Find out how your teams feel about reopening on the blog.

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4 things your teams need to know when reopening

4 things your teams need to know when reopening

When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.

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Are you ready to serve? Prepare for reopening with CPL Learning

Are You Ready to Serve? Prepare for Reopening with CPL Learning

At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.

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Calling All Hospitality Team Members! Have Your Say Today.

Calling All Hospitality Team Members! Take Our Survey Today.

The hospitality sector has been hit hard by the effects of lockdown and as the country’s third-biggest employer, hundreds of thousands of hospitality team members have found themselves affected. The Hospitality Team Member Survey is your chance to express your thoughts and experiences as an integral part of the sector. Read more about the survey created in conjunction with CGA and UKH, and how your experiences will support the sector and provide vital insights to help support operators and lobbying efforts of the sector with the government.

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#FAIR4Hospitality: UKH launches campaign to support reopening of sector

UKH Calls on Government to be #FAIR4Hospitality

The COVID-19 pandemic has had a devastating impact on the hospitality sector, with a 21% decline in trade in the first quarter of 2020 as the industry moved into lockdown – 10% worse than the whole economy. Now there has been a near wipe-out of trade with around a third of businesses reporting that they will never reopen some sites. #FAIR4Hospitality outlines the key areas that the government can focus on to support the sector in reopening.

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CGA Report: What Can Be Learnt from China Post-Lockdown?

CGA Report: What Can Be Learnt From China Post-Lockdown?

CGA’s most recent report presents the findings of research undertaken from the epicentre of the COVID-19 crisis, surveying 2,000 consumers in China’s most developed bar and restaurant markets in Beijing, Shanghai, Chengdu, alongside Wuhan itself. The survey allows us to understand how consumers in China have reacted to the reopening of eating and drinking out establishments in the wake of lockdown.

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Boost Your Knowledge of Gin with New Course from CPL Learning

Boost Your Gin Knowledge with New Course from CPL Learning

Last year sales of gin rocketed in value by 56%, with on-trade gin sales reaching £1.4bn in the year to mid-May 2019. Many operators are now starting to plan for re opening, and this means that now may be the perfect time to upskill your team and gain expert level knowledge in one of the nation’s favourite drinks. CPL Learning have launched a new course Gin and The Perfect Serve.

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Punch Publicans Upskill During Furlough with CPL Learning

Punch Publicans Upskill During Furlough with CPL Learning

Punch pubs were determined to support their publicans during the lockdown period by providing access to learning resources. The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.

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Business Confidence Survey: Industry Anticipates Depleted Market Post-Lockdown

Business Confidence Survey: Industry Anticipates Depleted Market Post-Lockdown

Earlier this week CGA released details from their latest Business Confidence Survey providing insight into the concerns of hospitality bosses. Following a hugely popular webinar on the subject delivered on Wednesday 7th May, CGA have revealed more insights from the survey. The survey reveals that operators remain deeply pessimistic about both market prospects and the future of their own businesses, with a third (32%) of senior executives anticipating the need to permanently close sites.

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