The landscape of retail operation has undergone huge transformational changes over the last ten years. From rapidly evolving technologies and the rise in e-commerce to the unexpected challenges brought about during 2020. We look at some of the operational challenges facing retailers and we can support you with them.
The last year has been undoubtedly challenging for the hospitality sector. Here at CPL Learning, we’ve tried to help support those affected team members and businesses by providing free learning and development resources throughout the year and by continually looking for new ways to help. Find out how we’re backing the fantastic work of Hospitality Action in their efforts to support the sector.
In the latest pulse survey of our Hospitality Professionals panel, respondents report that the COVID-19 pandemic has increased their anxiety about long term career prospects in the sector. Find out more on the blog.
Back in July, we released the first insights from our Hospitality Professionals survey which revealed what frontline hospitality workers are looking for when it comes to personal and professional development. In this article, we’ll look at some of our newest product-based online courses, and how they align with customer demand, market trends and how they can ultimately help your venue throughout 2021.
In the service sector, compliance training is a fundamental part of your operation. With a constant stream of new and updated regulatory guidance, keeping on top of compliance training can be an ongoing challenge for many operators. And for an industry that is made up of predominantly deskless workers, facilitating compliance training can be even more of a struggle. This week, we take a look at how pub chain Young & Co.’s Brewery have managed to boost their compliance scores across their 208 sites using the CPL Learning platform.
We’ve all had to spend this year looking at new ways to do things. Remote working and online tools have never played such a vital role in our lives. And it’s no different for the personal licence services we have been relied on providing for so long. Back in March, we were able to launch a fully online personal licence e-learning course and remote invigilation service for gaining your APLH and SCPLH. This online course and exam has been allowing learners to successfully complete their personal licence training and exam remotely throughout the pandemic and gain their qualification.
The NUS have partnered with CPL Learning to deliver NUS Academy, a digital training platform that allows you and your team to access over 40 online courses, as well as a range of engagement and communication features and tools. Rigorous health, safety and hygiene compliance have never been more important for venues. Not only can the NUS Academy platform help you deliver the core compliance and health and safety training you need to be a legally compliant operator, but also give your teams access to continually updated COVID-19 secure training. Read more about the great benefits of using NUS Academy for your SU teams.
One of our commitments as we all continue to manage the changing industry landscape is to provide people-driven data to drive change in our businesses. Our Hospitality Professionals panel gives a key insight into those working within the hospitality sector, who have a passion for the industry and a desire to be heard, along with a wealth of experience and expertise which can be learnt from when planning for recovery. Our latest Hospitality Professionals survey was completed by our panel of frontline hospitality workers between the 31st July and 5th September and focuses on the return to working in the sector.