The last year has been undoubtedly challenging for the hospitality sector. Here at CPL Learning, we’ve tried to help support those affected team members and businesses by providing free learning and development resources throughout the year and by continually looking for new ways to help. Find out how we’re backing the fantastic work of Hospitality Action in their efforts to support the sector.
In the latest pulse survey of our Hospitality Professionals panel, respondents report that the COVID-19 pandemic has increased their anxiety about long term career prospects in the sector. Find out more on the blog.
Back in July, we released the first insights from our Hospitality Professionals survey which revealed what frontline hospitality workers are looking for when it comes to personal and professional development. In this article, we’ll look at some of our newest product-based online courses, and how they align with customer demand, market trends and how they can ultimately help your venue throughout 2021.
In the service sector, compliance training is a fundamental part of your operation. With a constant stream of new and updated regulatory guidance, keeping on top of compliance training can be an ongoing challenge for many operators. And for an industry that is made up of predominantly deskless workers, facilitating compliance training can be even more of a struggle. This week, we take a look at how pub chain Young & Co.’s Brewery have managed to boost their compliance scores across their 208 sites using the CPL Learning platform.
We’ve all had to spend this year looking at new ways to do things. Remote working and online tools have never played such a vital role in our lives. And it’s no different for the personal licence services we have been relied on providing for so long. Back in March, we were able to launch a fully online personal licence e-learning course and remote invigilation service for gaining your APLH and SCPLH. This online course and exam has been allowing learners to successfully complete their personal licence training and exam remotely throughout the pandemic and gain their qualification.
The NUS have partnered with CPL Learning to deliver NUS Academy, a digital training platform that allows you and your team to access over 40 online courses, as well as a range of engagement and communication features and tools. Rigorous health, safety and hygiene compliance have never been more important for venues. Not only can the NUS Academy platform help you deliver the core compliance and health and safety training you need to be a legally compliant operator, but also give your teams access to continually updated COVID-19 secure training. Read more about the great benefits of using NUS Academy for your SU teams.
One of our commitments as we all continue to manage the changing industry landscape is to provide people-driven data to drive change in our businesses. Our Hospitality Professionals panel gives a key insight into those working within the hospitality sector, who have a passion for the industry and a desire to be heard, along with a wealth of experience and expertise which can be learnt from when planning for recovery. Our latest Hospitality Professionals survey was completed by our panel of frontline hospitality workers between the 31st July and 5th September and focuses on the return to working in the sector.
With so many of us turning to mobile over desktop we know we need to continue to deliver the best possible learning experience and that means continuously developing our mobile technology. Here’s what you can expect with our biggest and most exciting app update yet.
With rum set to be the next big thing in the drinks market, make sure you and your team get ahead of the curve with our new online course. After the explosion in gin popularity over the last couple of years, everyone is wondering what the next big thing in drinks is set to be. Recent research from CGA report that prior to lockdown the rum market was in 3% growth, being driven predominantly by growth in the golden and spiced rum categories. There has also been a growth in the number of rum brands entering the market, suggesting that rum could well be the next spirit category to follow gin in growth.
As hospitality businesses across the UK continue in their reopening efforts amidst heightened hygiene and changes to operations to support COVID measures, the problem of no-shows to bookings can cause problems. As many businesses are running their operation at a reduced capacity, every cover counts. Our new free learning activity has been produced in collaboration with sector experts to help hospitality operators implement actions to reduce the number of no-shows.
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