The COVID-19 pandemic has had a devastating impact on the hospitality sector, with a 21% decline in trade in the first quarter of 2020 as the industry moved into lockdown – 10% worse than the whole economy. Now there has been a near wipe-out of trade with around a third of businesses reporting that they will never reopen some sites. #FAIR4Hospitality outlines the key areas that the government can focus on to support the sector in reopening.
CGA’s most recent report presents the findings of research undertaken from the epicentre of the COVID-19 crisis, surveying 2,000 consumers in China’s most developed bar and restaurant markets in Beijing, Shanghai, Chengdu, alongside Wuhan itself. The survey allows us to understand how consumers in China have reacted to the reopening of eating and drinking out establishments in the wake of lockdown.
At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme.
Last year sales of gin rocketed in value by 56%, with on-trade gin sales reaching £1.4bn in the year to mid-May 2019. Many operators are now starting to plan for re opening, and this means that now may be the perfect time to upskill your team and gain expert level knowledge in one of the nation’s favourite drinks. CPL Learning have launched a new course Gin and The Perfect Serve.
Punch pubs were determined to support their publicans during the lockdown period by providing access to learning resources. The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.
Earlier this week CGA released details from their latest Business Confidence Survey providing insight into the concerns of hospitality bosses. Following a hugely popular webinar on the subject delivered on Wednesday 7th May, CGA have revealed more insights from the survey. The survey reveals that operators remain deeply pessimistic about both market prospects and the future of their own businesses, with a third (32%) of senior executives anticipating the need to permanently close sites.
The latest research from CGA provides insight into the concerns of hospitality bosses, with cashflow concerns topping their agendas. Rent has become the number one specific issue according to the survey. Although immediate survival is the top priority, many operators are now tentatively developing recovery plans, but with many concerns and predictions about how COVID-19 will have changed and contracted the market.
Today, CPL Learning launch an exciting new online learning programme – Cellar to Glass. Developed using the expertise of Beer Sommelier Annabel Smith, the Cellar to Glass e-learning course provides a comprehensive guide to implementing best practices in the cellar, behind the bar and ensuring that premises are in pristine condition.
As we prepare to extend the lockdown period, some of us are starting to think ahead. What happens when we start to return to normality? How will we rebuild our businesses when the time comes? Find out how exceptional customer service will be more crucial than ever.
This week, UKHospitality and CPL Learning launch a new online training platform for hospitality team members. UKH Pathway is free to use while hospitality businesses remain closed due to the COVID-19 crisis and provides access to learning, well-being and personal development resources for furloughed team members.
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