An Introduction to Hotels
An Introduction to Hotels is an online course that aims to introduce learners to the history of hotels and developing an understanding of the different types of establishment and how they meet the needs of their guests.
The course will help learners develop a deeper knowledge of the industry, with an overview of the economical role of hotels within the hospitality sector, key revenue drivers and critical success factors.
Learners will also delve into the role of technology in hotels and how this enhances the guest experience.
This online course is perfect for team members who are new to working in hotels or hospitality and provides a foundation for the development of learning to deliver service in this setting.
You will be able to...
- Discuss the history of hotels
- List the type and different sectors of hotels
- Explain the basic principles of what hotels provide and the different departments
- Discuss the role of technology in hotels
Duration: 15 minutes
Valid: Up to 1 year after purchase.
Assessment: At the end of the course users will be tested through an assessment consisting of 5 questions. They must answer 80% of the questions correctly to pass and receive a certificate.
Endorsement: Institute of hospitality
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