British Sign Language–Phrases for Hospitality
Free Of Charge
Improve customer service and help develop an inclusive environment for all through our free course designed to help team members working in hospitality communicate more effectively with Deaf guests.
This course has been created to help improve knowledge of British Sign Language and equip teams with some useful basic phrases to help them better communicate with the community.
Hearing loss is estimated to affect more than 11 million people in the UK, and improving the inclusivity of your venue can help provide a much more positive hospitality experience for Deaf guests.
Suitable for all members of the team in any hospitality setting, we recommend that everyone who works in a customer-facing role should consider taking this free course.
You will be able to...
• Gain and understanding of the diversity and challenges Deaf people face.
• Learn some basic British Sign Language phrases to engage more effectively with Deaf guests.
Valid: Up to 1 year after purchase.
Duration: 10 minutes
Endorsement(s): Institute of Hospitality