Hospitality

Drinkaware Alcohol Vulnerability Awareness Course

The aim of this course is to raise awareness among all members of staff of the vulnerability issues associated with customer alcohol consumption in pubs, clubs and bars.

This course seeks to educate all staff members about the potential vulnerabilities linked to alcohol consumption by patrons in pubs, clubs, and bars.

Drinkaware Alcohol Vulnerability Awareness Course

£20

Endorsement: British Beer Pub Association
Online course
Delivered by subject experts
Designed with you in mind
Validated by Subject Matter Experts

Learning outcomes of Drinkaware Alcohol Vulnerability Awareness Course Training

State the possible outcomes of binge drinking and explain why it is important to protect vulnerable people
Recognise the effects of alcohol on behaviour
Determine which customers have a higher risk of vulnerability and which situations can increase this risk
Identify your venues ‘hot spots’ and ‘safe havens’
State examples of harassment, understanding the difference between flirting and sexual harassment.
Respond appropriately to reported harassment
Deal appropriately with aggressive customers and underage customers, and recognise situations when security or first aid should be called

Drinkaware Alcohol Vulnerability Awareness Course Details

This alcohol awareness course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of the vulnerability issues with customer alcohol consumption in pubs, clubs and bars
This drink awareness course covers a series of important topics such as the effects of alcohol on behaviour and which customers have a higher risk of vulnerability and which situations can increase this risk
This Drinkaware course gives you everything you need to feel confident in supporting vulnerable people as part of your role
Perfect for team members who work in pubs, clubs and bars

Assessment

How long will it take? 30 minutes.

What type of assessment is it? When you finish the course, you’ll complete an end-of-learning online assessment consisting of 20 questions. 70% of the questions will need to be answered correctly in order to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

Ideal for anyone working in pubs, clubs and bars. It also provides guidance on what staff can do to support vulnerable people as part of their role.

Endorsements

Endorsement: British Beer Pub Association

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

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FAQs

Who is Drinkaware aimed at?

Drinkaware aims to get people to think differently about alcohol. The entire focus of Drinkaware is on getting people to understand the harm it can do to our health, our families and those around us.

What is an alcohol vulnerability awareness course?

The Drinkaware Alcohol Vulnerability Awareness Course aims to raise awareness and provide a range of skills, knowledge and understanding surrounding vulnerability issues with customer alcohol consumption in pubs, clubs and bars, as well as what staff can do to support vulnerable people.

How to be a good shift manager?

Shift managers play a vital role in ensuring excellent customer experience. To be a good shift manager you need to have strong customer service skills to handle customer complaints and issues professionally and efficiently. These include empathy, patience, and the ability to resolve conflicts.