Hospitality

Drinkaware Alcohol Vulnerability for Festivals and Events Course

The purpose of this course is to raise awareness among all members of staff of the vulnerability issues associated with customer alcohol consumption at festivals and large events.

This course aims to inform all staff about the potential risks and vulnerabilities related to alcohol consumption by attendees at festivals and large-scale events.

Drinkaware Alcohol Vulnerability for Festivals and Events Course

£20

Endorsement: British Beer Pub Association
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes of Drinkaware Alcohol Vulnerability for Festivals and Events Course Training

State the possible outcomes of customers drinking to excess at a festival or event
Determine which customers have a higher risk of vulnerability and which situations can increase this risk
Identify your venues ‘hot spots’ and ‘safe havens’
State examples of harassment, understanding the difference between flirting and sexual harassment
Respond appropriately to reported harassment and recognise potential predatory behaviour
Identify situations in which you might be expected to intervene and follow the recommended steps to intervene safely, and recognise situations when security, first aid or the welfare team should be called
Follow the correct procedures for dealing with common scenarios involving vulnerable customers, such as a customer who is alone or who has fallen asleep in the sun

Drinkaware Alcohol Vulnerability for Festivals and Events Course Details

This alcohol vulnerability awareness elearning course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of the vulnerability issues with customer alcohol consumption at festivals and large events
This drink awareness course covers a series of important topics such as the possible outcomes of customers drinking to excess at a festival or large event, as well as which customers have a higher risk of vulnerability and which situations can increase this risk
This Drinkaware course gives you everything you need to feel confident in supporting vulnerable people at a festival or large event as part of your role
Ideal for any team members working at festivals or large events

Assessment

How long will it take? 35 minutes.

What type of assessment is it? When you finish the course, you’ll complete an end-of-learning online assessment consisting of 20 questions. 70% of the questions will need to be answered correctly in order to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

Ideal for any team members working at festivals or large events. Not only will will you have a better understanding of the issues of vulnerable people but you'll also gain knowledge of the steps to take to support vulnerable people you encounter in your role.

Endorsements

Endorsement: British Beer Pub Association

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

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FAQs

Who is Drinkaware aimed at?

Drinkaware aims to get people to think differently about alcohol. The entire focus of Drinkaware is on getting people to understand the harm it can do to our health, our families and those around us.

What is an alcohol vulnerability awareness course?

The Drinkaware Alcohol Vulnerability Awareness Course aims to raise awareness and provide a range of skills, knowledge and understanding surrounding vulnerability issues with customer alcohol consumption in pubs, clubs and bars, as well as what staff can do to support vulnerable people.

How to be a good shift manager?

Shift managers play a vital role in ensuring excellent customer experience. To be a good shift manager you need to have strong customer service skills to handle customer complaints and issues professionally and efficiently. These include empathy, patience, and the ability to resolve conflicts.