Guest Recovery

£5.00+ VAT for a limited time only

The Guest Recovery e-learning course explores why effective guest recovery is imperative in the hospitality industry. There is a strong emphasis placed on retaining customers and bringing in new customers to a business.

This course looks at how you can effectively handle a guest complaint and maintain loyal customers. Learners will explore how to handle guest complaints effectively in order to turn a service failure into a service win.

Suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.

You will be able to...

  • Explain the cost of poor complaint handling
  • Understand and describe how complaints can benefit us
  • Demonstrate how to resolve complaints efficiently
  • Identify common reasons for complaints
  • Identify the best outcome when dealing with Guest Recovery

Duration: 20 minutes.

Valid:  Up to 1 year after purchase.

Assessment: There is no formal assessment for this course. A course completion certificate will be issued

Endorsement(s): Endorsed by the Institute of Hospitality

Future Thinking: Why the Customer Experience Matters

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