The Guest Recovery e-learning course explores why effective guest recovery is imperative in the hospitality industry. There is a strong emphasis placed on retaining customers and bringing in new customers to a business.
This course looks at how you can effectively handle a guest complaint and maintain loyal customers. Learners will explore how to handle guest complaints effectively in order to turn a service failure into a service win.
Suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.