Hotel Services & Sales

Hotel Reception Online Course

Learn more about the role of the reception team members in ensuring smooth operations and promoting excellent guest service.

Gain insights into the role of reception team members in ensuring smooth operations and delivering exceptional guest service.

Hotel Reception Online Course

£10

CPD Certified
Endorsed by Institute of Hospitality
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes

List the key activities of hotel reception
Explain the key objectives of hotel reception
Explain the key skills and attributes to work in hotel reception
Complete basic key tasks in hotel reception
Be confident approaching key technologies used in hotel reception
Understand guest needs based on their stay type and collaborate effectively with other hotel departments to complete tasks

Course details

The Hotel Receptionist Course provides you with all the information you need to help you pass an end-of-learning assessment on how to provide outstanding service on the hotel reception
The course covers a series of important topics such as the key activities of hotel reception, how to complete basic key tasks in hotel reception and understanding the different needs of guests
Our hotel reception training online gives you everything you need to feel confident in working in a hotel reception

Assessment

How long will it take? 30 minutes.

What type of assessment is it? When you finish the course, you’ll complete an end-of-learning online assessment consisting of 5 questions. You must answer 80% of the questions correctly to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

This course is ideal for team members who are either new to, or have recently started work in hotels. Also ideal for an individual looking for a career in hotels and seeking further knowledge.

Endorsements

Endorsed by Institute of Hospitality
CPD Certified

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

Get in touch

FAQs

How hard is it to be a hotel receptionist?

There are lots of skills needed to be an exemplary hotel receptionist. Good customer service skills, strong organisational skills, and brilliant communication skills are crucial for this position. Larger and more high-end hotels may need you to have more formal training in hospitality, such as an associate degree from a hospitality school.

How do I become a receptionist with no experience UK?

At the moment there are no defined entry requirements to become a receptionist. Employers usually look for good literacy, numeracy and IT skills. They may also ask for GCSEs or equivalent qualifications and relevant work experience. Our hotel receptionist course is a great way to kickstart your career as a hotel receptionist.

Is hotel receptionist a stressful job?

Hotel receptionists face a dynamic work environment on a daily basis. The role on reception includes looking after guests, administrative tasks and communication duties. Stress levels can vary, depending on how you approach demanding roles and the pace of the hotel and customer service demands.