The hotel reception is the hub of your hotel’s operations and delivers the important first impression on your guests when they arrive.
Develop your team’s skills in delivering outstanding service on the hotel reception with this online course. Team members operating the hotel reception area must understand the importance of responding courteously to guests’ requests, playing a part in the general running of the reception desk and assisting the General Manager in maintaining a smooth room bookings service.
Developed with input from sector specialists, this activity will help learners develop their knowledge about the role of the reception staff in ensuring smooth operations and promoting excellent guest service.
This activity is suitable for team members, either new to, or recently started work in hotels, or for an individual looking for a career in hotels and seeking further knowledge.
You will be able to...
- List the key activities of hotel reception
- Explain the key objectives of hotel reception
- Explain the key skills and attributes to work in hotel reception
- Complete basic key tasks in hotel reception
- Be confident approaching key technologies used in hotel reception
Duration: 30 minutes
Valid: Up to 1 year after purchase.
Assessment: At the end of the course users will be tested through an assessment consisting of 5 questions. They must answer 80% of the questions correctly to pass and receive a certificate.
Endorsement: Institute of hospitality
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