Part of our Hotel Collection of courses, this learning activity focuses on the key skills and tasks of the concierge and porter role.
A hotel porter will be the person who will be available in and around the reception and main entrance of a hotel to support the guests. Concierges are mainly found working from the concierge desk located in the hotel reception area rather than working on the floor.
In this activity users will learn more about the roles of both the concierge and porters in ensuring smooth operations and promoting excellent guest service.
Suitable for team members who are new to or recently started working in a hotel environment to understand the key tasks and skills of concierge and porter teams or for an individual seeking a career in hotels.