Ready to Serve Programme - Team Member

£7.50+VAT 

Discounts available for multiple course purchases. Get in touch to find out more.

The Team Member Ready to Serve learning programme available now and has been carefully crafted to provide your team members with the knowledge and skills required to ensure a safe and effective return to work.

Covering the key compliance procedures and measures, your team members will be COVID secure upon completion. The programme will also deliver several modules covering hospitality skills, so your team will feel confident of how to deliver service and sales in this new environment.

This course programme contains all the guidance necessary for pre-shift, on-shift and post-shift protocols and procedures in line with the recommended government guidelines. Your team will be awarded certificates of completion that demonstrates their level of compliance and will help build confidence in your customers.

The CPL Learning Ready to Serve programme is supported by hospitality trade bodies UKHospitality, BII and Institute of Hospitality. 

Modules covered will include...

The first modules to be released are:

  • COVID Secure Team Members – this module is mandatory 
  • Age Verification
  • Allergens (Front of house and back of house modules)
  • Planning Delivery and Takeaway
  • Food Safety
  • Fire Safety
  • Delivering Guest Excellence
  • Creating Hospitality in a Sterile World

With more modules being released regularly, the programme provides ongoing training for your teams as you prepare to reopen, and you can rest assured that the modules offer the most up-to-date guidance available.

Modules still to come include: 

  • Conflict Management
  • Cellar Cleaning and Equipment
  • Kitchen Cleaning and Equipment
Please scroll down for an in depth look at the current available modules.

A look at the modules in more detail...

Overview

This mandatory programme module aims to support the safe return to your premises to safeguard your teams and guests.

Aim of module: 

This module will look at the pre-shift, during shift and post-shift actions your teams must follow to keep team members and guests safe. To reduce the impact of COVID-19 outbreak conditions on businesses, team members, guests, and the public, it is important for all team members to stay abreast of government guidance information and consider how to incorporate those recommendations and resources into the workplace.

You will be able to demonstrate:

  • New practices that have been implemented due to COVID-19
  • Considerations for coming to work and leaving work
  • Cleaning practices before the shift, during the shift and post-shift
  • How to perform guest excellence and guest safety

Overview

This module explores ways in which team members can build guest relations and experience in a sterile environment. The module has been made in conjunction with Hop Training. 

Aim of module:  

Whilst safety is critical, hospitality is still vital and this along with atmosphere and a sense of well-being will be harder to create with the measures in place to reduce the risk of infection. This course aims to inform team members of ways in which hospitality can be achieved in this environment. We may deliver safe service and that is critical and the number one objective, but, if operations are purely clinical and sterile interactions lacking atmosphere, warmth and interaction, hospitality operations face a real risk of guests staying at home, making their own or ordering deliveries. In addition to delivering COVID secure service, operations need to think about delivering exceptional hospitality and care. 

 

You will be able to demonstrate: 

  • The ways in which you can influence how a guest feels, verbal communication, body language and mental communication 
  • How pressure, stress and a sterile environment can affect your communication with your guests 
  • Working with intention, to make guests feel relaxed, welcome, and valued

Overview

This module explores ways in which team members can create an excellent guest experience following the restrictions put in place due to COVID-19.

Aim of module:

Post lockdown, team members will be at the forefront of their organisations, providing guests with up-to-date information, advice, support, and guidance. They will be ambassadors for their business, demonstrating behaviours and practices which will support health and hygiene, maintain a positive business reputation, and increase guest confidence. Effective communication and teamwork will ensure that all aspects of guest service form a critical role that will help achieve the objectives of their organisation in this diverse field.

As we re-open, whilst safety and hygiene are critical, hospitality is still vital. Hospitality is the reason people love to go to restaurants, bars, and hotels. It is the connection with other people along with the atmosphere that creates a wellbeing that we love and these factors will be harder to create while adhering to guidelines meaning we will have to work harder to create them.

 

You will be able to demonstrate:

  • Why guest excellence matters
  • The difference between service and guest excellence
  • What great hospitality is
  • COVID-19 considerations and guest excellence

Overview

This refresher training has been designed to revisit key areas of food safety for team members to safely return to operations post the COVID-19 pandemic lockdown.

Aim of module:

The module outlines the key areas of food safety to refresh team member’s knowledge. Guests will be very sensitive to hygiene and anything left unclean or messy will potentially translate to unclean in their minds so, every team member’s appearance needs to be demonstrating enhanced cleanliness. Guest’s will want to see evidence of enhanced food safety measures following the pandemic. There will be new risks to food safety introduced by changes and procedures that team members will need to know about. Team members will need to maintain their basic hygiene standards in food safety and recognise the areas where greater attention will be required.

You will be able to demonstrate:

  • The importance of food safety and personal responsibility
  • The different types of food contamination and how to keep products safe
  • How to keep up with your company’s best practice policies

Overview

This refresher module has been designed to revisit key areas in Fire Safety training for team members to safely return to operations post the COVID-19 pandemic lockdown.

Aim of module:

The module outlines the key areas of fire safety to refresh team member’s knowledge. Fire regulations have not changed, and fire safety remains a critical part of everyday operation. Whilst social distancing guidelines may be in place it is important for team members understand that in an emergency people do not have to observe the social distance if it would be unsafe to do so. Under normal circumstances businesses must perform regular fire safety checks and these checks will have been undertaken with sufficient time prior to reopening to allow any remedial action to be completed.

You will be able to demonstrate:

  • The theory of fire and how to put your knowledge into practice in your daily role
  • Procedures to follow, that ensure the safe evacuation of yourself and others

Overview

This refresher module revisits the responsibility of team members to adhere to an age verification policy in relation to the sale and supply of alcohol post-lockdown.

Aim of module:

This refresher training has been designed to revisit key areas for front of house team members to safely return to operations post the COVID-19 pandemic lockdown. It is not to be used on its own as initial training and the content is not a definitive list of essential requirements. However, understanding how to manage underage sales remains one of the key compliance challenges; this course will explain your legal obligations and what you should consider as best practice in line with government guidelines surrounding COVID-19.

 

You will be able to demonstrate:

  • The importance of age verification
  • Challenge 21/25 policy
  • Acceptable proof of age and spotting false identification including online sales
  • Proxy purchases and following best practice in these events

Overview 

This refresher module revisits the impact allergens can have on consumers and how all team members should manage allergenic information post-lockdown.  

Aim of module:  

The module outlines the impact allergens can have on guests and the ways in which all team members should manage allergenic information. This refresher training has been designed to revisit key areas for front of house team members to safely return to operations post the COVID-19 pandemic lockdown.  

Your teams will be at the forefront of your organisation, providing guests with up-to-date information, advice, support, and guidance. Your teams will be ambassadors for the business, demonstrating behaviours and practices which will support health and hygiene, maintain a positive business reputation, and increase guest confidence. 

Our Allergens module contains two versions, with one for front of house teams and the other for back of house teams, to ensure all team members receive the appropriate training.  

You will be able to demonstrate: 

  • The importance of communication, contamination and cleaning when controlling allergens  
  • Relevant industry-specific regulations, legislation, and procedures appropriate to your organisation and sector 
  • The controlling of allergens through cleaning of surfaces and utensils, storage, cross contamination, and communication with front of house teams  
  • Effective communication methods to transfer relevant information to people 
  • The characteristics and consequences of food and drink allergies and intolerances 
  • Procedures for identifying and controlling contamination from allergenic ingredients 

Valid:  Up to 1 year after purchase.

Assessment: the COVID secure module has a 10 question end test which you must achieve a 100% pass rate

Endorsement: Institute of hospitality endorsed

Now Available: FREE
Reopening following lockdown – Manager - Ready to Serve

This free short course will allow those in a management or supervisory role to understand the actions and responsibilities they have in preparing their site and teams are ready to serve customers once again.

Want to find out more? Get in touch

If you’d like to find out more and how we can help you and your team be ready to serve get in touch today.